Privacy Policy

Last updated: October 6, 2026

MyCarValet respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you when you use our website or request automotive services through MyCarValet.

1. Information we collect

When you request service or contact MyCarValet, we may collect information you provide to us, including:

• your name;
• telephone number and email address;
• postal code;
• vehicle year, make and model;
• vehicle identification number (VIN), if you choose to provide it;
• the automotive service you are requesting;
• information you provide about your vehicle or service needs;
• your preferred method of contact; and
• other information you voluntarily provide to us.

We may also collect limited technical information associated with use of our website, such as browser or device information, pages visited and interactions with the site.

We try to collect only information reasonably necessary to respond to requests, provide services, operate the website and improve MyCarValet.

2. How we use your information

We may use personal information to:

• respond to your request for automotive service;
• confirm your vehicle, location and service requirements;
• arrange and deliver the requested service;
• communicate with you about your request or service;
• provide customer support;
• maintain appropriate business and service records;
• protect against fraud, abuse and misuse of our website;
• troubleshoot and maintain the website;
• understand how our website and services are being used and improve them; and
• meet legal, regulatory, insurance or other legitimate business requirements.

We do not sell your personal information.

3. Service professionals and other organizations

MyCarValet may use independent automotive service professionals and other organizations to help fulfill services requested by customers.

When reasonably necessary to provide a requested service, we may share relevant information with the person or organization involved in fulfilling that service. This may include information such as your contact information, location, vehicle information and the nature of the requested service.

We may also use companies that provide services to MyCarValet, such as website hosting, information technology, communications, analytics or other business-support services.

We limit disclosure to information reasonably required for the applicable purpose.

We may also disclose information where required or permitted by law.

4. Website analytics and cookies

MyCarValet may use cookies, analytics tools and similar technologies to understand how visitors use our website, measure website performance and improve our services.

If analytics services are enabled, they may collect information such as pages viewed, interactions with the website, general device or browser information and similar usage information.

Where required or appropriate, we will provide choices regarding non-essential analytics or similar technologies.

Our service-request analytics are designed not to send information such as your name, email address, telephone number, postal code, VIN or free-text service description as analytics event data.

5. Consent and your choices

By voluntarily providing personal information when requesting a service or contacting us, you consent to our collection, use and disclosure of that information for the purposes reasonably connected with your request, as described in this Privacy Policy.

Where information is used for a purpose that is not necessary to provide the requested service, we will seek consent where required.

You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide a requested service.

6. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records and satisfying legal, accounting, insurance or other legitimate requirements.

When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy or anonymize it.

7. How we protect information

We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information we hold.

These safeguards may include restricted access, website and form security controls, validation and anti-abuse measures, and access controls intended to prevent unauthorized access to customer requests.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Information processed by service providers

Some of the organizations that provide technology or other services to MyCarValet may process or store information outside Ontario or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments or law-enforcement authorities in accordance with applicable law.

We remain responsible for personal information under our control and take reasonable steps to use service providers appropriate to the information and services involved.

9. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask that inaccurate information be corrected.

In some circumstances, applicable law may permit or require us to limit access. We may need to verify your identity before responding to an access or correction request.

10. Privacy questions or concerns

Questions, requests or concerns regarding this Privacy Policy or MyCarValet’s handling of personal information can be directed to:

Privacy Officer
MyCarValet
privacy@mycarvalet.ca

We will review and respond to privacy questions or complaints as appropriate.

11. Changes to this policy

We may update this Privacy Policy as our services, technology or privacy practices change.

The current version will be posted on this website with the date of the most recent update.